January 14th, 2010

Stupid Medical System Experience

Stupid Medical System Experience

Thursday, 1-7-10

Me, during Stanford Pain Management Center follow-up appointment: "I need a refill on this prescription."

Nurse Practitioner: "Hm, it's specially compounded. I don't know how to order a refill on the computer, because it doesn't show the special low dose, only the higher standard dose. I don't know how the doctor wrote up the original prescription 6 months ago, so have the pharmacy call it in, and we'll authorize it."

Me: "Okay. I have about a week's worth left, so I'm good for a few days."

= = = = = = = = = = = = = = = = =

Friday, 1-8-10

Me, on phone to pharmacy: "Hi, I'd like to order a refill on my prescription."

Pharmacy: "There's no refills left on it."

Me: "I saw my doctor yesterday and she said for you to call it in and they'll authorize it."

Pharmacy: "Okay, will do."

= = = = = = = = = = = = = = = = =


Me, on phone to pharmacy 6 days later: "Hi, I'd like to check on the status of my refill?"

Pharmacy: "Um, we called your doctor twice, and no one has called back. We called on Friday last week and again on Tuesday. There's been no call back."

Me: "OMG! Okay, I'll call my doc."

Me, on phone to Stanford Pain Management Center: "Hi, I saw the nurse practitioner last week, and for my medication refill she said I needed to have the pharmacy call it in, and they've called twice since last Friday but no one will return their call."

Stanford Pain Management Center: "Okay, we'll have one of the nursing staff return your call in 20 minutes regarding this."

[10 minutes later] Stanford Pain Management Center Nurse, on phone: "Hi, you needed a refill?"

Me: "Yes, I do."

Nurse: "Your pharmacy should fax it to us, and we'll okay it."

Me: "Last week during my appointment with the nurse practitioner, she said I needed the pharmacy to call in the refill request because the medication is compounded and she didn't know how to order it."

Nurse: "Hm, those requests come to the nursing desk, but I . . . don't see anything . . . for that medication . . ."

Me: "The pharmacy told me they called twice since last Friday and no one will return their call."

Nurse: "Hm . . . Let me look at your medication records and see what I can do . . . [looks at my records, asks a few questions] . . . Okay, I will call it in to the compounding pharmacy, with 3 refills to get you through till your next follow-up appointment in March."

Me: "Thank you!!"

[15 minutes later] Pharmacy on phone: "Hi, your medication is ready for pick-up."

Me: "At last! Thank you!"